Pre-Orders
Pre-orders are non-refundable and cannot be cancelled, as they are allocated and secured exclusively for you. This does not affect your statutory rights in the event of faulty or misdescribed goods.
Standard Returns Policy
We offer a 30-day return policy, meaning you have 30 days from receipt of your item to request a return.
To qualify for a return, the item must be:
•Unopened, unused, and in its original packaging
•With all original tags (where applicable)
ccompanied by a receipt or proof of purchase
To initiate a return, contact us at support@nerdnook.co.uk. Returns must be sent to:
3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
If your return is accepted, we’ll send you a return shipping label and instructions. Items returned without prior authorisation will not be accepted.
For any return-related questions, reach out to support@nerdnook.co.uk.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
We cannot accept returns for the following:
•Custom or personalised items, unless faulty
•Perishable goods (e.g., food, flowers, plants)
•Personal care products (e.g., beauty items, hygiene products)
•Hazardous materials, flammable liquids, or gases
•Gift cards and sale items
If you are unsure about your item’s eligibility for return, contact us before purchasing.
Exchanges
To exchange an item, return the original purchase as per our returns policy and place a new order for the desired item.
European Union – 14-Day Cooling-Off Period
If your order is being shipped into the EU, you are entitled to cancel or return it within 14 days of receipt, without providing a reason, under EU Consumer Law.
The returned item must be:
•Unused and in its original packaging
•Accompanied by a receipt or proof of purchase
This policy does not apply to personalised items, perishable goods, or hygiene products.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection. If approved, a refund will be processed within 10 business days to your original payment method.
Please note:
•Refunds can take additional time depending on your bank or card provider.
•If you have not received a refund within 15 business days, contact us at support@nerdnook.co.uk.
Hassle-Free Returns: At a Glance
✅ 14-day return period for eligible items
✅ Simple process – just email us with your order details
✅ Refunds processed within 5-7 business days
? Exclusions apply (custom items, perishable goods, etc.)
For further queries, drop us a message at support@nerdnook.co.uk.